Intercom
Customer service platform that pairs a shared inbox and ticketing with the Fin AI agent, Messenger and a Help Center.
$Essential, Advanced and Expert from USD 0.99 per Fin outcome per seat per month, with a free trial. Seats plus usage; email, SMS, WhatsApp and phone are billed separately.Free trialVisit website ↗
Pricing checked 2026-10-261 alternatives · 0 related articles
The Bottom Line
Updated 2026-10-26Price
Essential, Advanced and Expert from USD 0.99 per Fin outcome per seat per month, with a free trial. Seats plus usage; email, SMS, WhatsApp and phone are billed separately.
Key facts
- Fin AI agent included in every plan
- Messenger, shared inbox and ticketing system
- Workflow automation builder and round-robin assignment on Advanced
- Private multilingual Help Center
Pros
- Fin AI agent is included in every plan, not sold as an add-on
- Advanced includes 20 free Lite seats and Expert includes 50
- Live chat, support email and in-app messaging are unlimited on all plans
Cons
- Fin outcomes are metered, so cost depends on resolution volume
- SSO, HIPAA and SLAs require the Expert tier
- Startups get a discount rather than a free tier
Best for
Customer support ticketing and shared inbox
Overview
Intercom is a customer service platform built around Fin, its AI agent, alongside Messenger, a shared inbox and ticketing.
Official plan structure (verified 2026-10-26)
- Essential - from USD 0.99 per Fin outcome per seat per month, includes Fin, Messenger, shared inbox, pre-built reports and a public Help Center
- Advanced - from USD 0.99 per Fin outcome per seat per month, adds multiple team inboxes, a workflow automation builder, round-robin assignment and a private multilingual Help Center, and includes 20 free Lite seats
- Expert - from USD 0.99 per Fin outcome per seat per month, adds SSO and identity management, HIPAA support, SLAs and multibrand Messenger and Help Center, and includes 50 free Lite seats
- Enterprise - contact sales
Email campaigns, SMS, WhatsApp and phone are billed as usage on top of seats. All plans include unlimited live chat, support email, in-app chats, banners and tooltips.
